Archive

Posts Tagged ‘customers’

Buying Shower Doors and Enclosures Online

More and more people are shopping online these days. It is a convenient way to shop for a lot of different items. People even buy shower doors online, if you can believe it! There are a lot of options available, and some are actually quite good. Showcase Shower Door Company carries a full line of shower doors and enclosures manufactured by Fleurco. They are some of the finest shower enclosures you will find anywhere. We can offer our customers a complete package including the shower pan, glass, hardware, and instructions. All of this delivered right to your front door!

There is the challenge, however, of getting your shower enclosure installed once it arrives. We offer the service of installing customer-supplied shower enclosures for people in our area, whether they buy it from us or not. Wherever it is that you live, there is a good chance that there is a qualified shower enclosure installer available in your area. We here at Showcase Shower Door Company are taking steps to put together a network of quality shower door installers in different parts of the United States. We hope to be able to refer these experts to people who need their services. This will also allow shower enclosure manufacturers who sell their products across the country to take advantage of the skills of qualified installers in every area. Anyway, it’s something we are working on, and I’ll let you know as things develop.

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Re: Shower Question – October 2017

Hi Chris,

I have a frameless shower door held by two wall hinges (hinges are on the shower head side). I re-caulked the tub (due to some leakage at this exact spot), and all is better, but not “well”. I notice when I open the door, the caulk is starting to get pulled out (it’s been about 3 months). I will redo the caulk job, but was wondering if there was a trick to caulking between the door and wall where the door opens?

I’m just afraid water will get by and run down the wall side of the tub (causing interior water damage, mold, or damage to the ceiling of the floor below).

Here are some pictures which should show a little of what I was talking about. You can see the corner, and then the caulk that is being pulled up by the gasket when you open the door. My fear is that the caulk gets pulled out and then water seeps in the space created by the caulk getting pulled out.

I appreciate any thoughts you might have…

Dave

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Hi Dave,

Judging by the photos, I would say that the caulking is due to be replaced. I normally wouldn’t recommend a frameless shower enclosure to be installed within a few inches from drywall. Frameless shower enclosures are not designed to be completely water tight. If you aren’t experiencing leaking now, that is great. If the silicone does pull away, that could lead to water beginning to escape.

Again, it would probably be a good idea to re-caulk this enclosure. You can also use additional plastic edge seals if you prefer that to silicone. Sometimes using the right shape will deflect more water back into the shower, reducing the need for more caulking.

Hope this helps,

-Chris

I Love Shower Doors!

It’s something that I say all the time, and my friends always get a laugh out of it. But it’s true, I really do love what I do. There are so many new things to learn, so many new challenges. Even after being in business for well over a decade now, I am still enjoying the journey. I still have projects that challenge me, even worry me (a little.) It’s a good thing. The exhilaration of the challenge – wondering if I have bitten off more than I can chew this time… it’s a lot of fun.

I love customer service… Does that seem strange? I love the fact that my attention to clients needs exceeds that of my competition. I feel bad for potential customers when they tell me that they have received less than desirable results when contacting other shower door companies. But at the same time, I feel good that they did eventually find us. I know that we can give them the service that they deserve, and that makes me feel awesome!

Being in business isn’t for everyone. It requires a lot of effort and devotion, and if you don’t love what you do, it can be a bummer. On the other hand, there are a lot of opportunities to help people, and that makes it all worth while. Remodels are stressful for people, and the shower enclosure comes right at the end of everything. People are often at an emotional breaking point when we arrive, and what we do can really make-or-break the bathroom project. I try hard to put people at ease, and take some of the stress out of the process.

We have carved out a niche for ourselves by taking on jobs that other companies refuse to do, or claim can’t be done. We have never had to tell a customer that we tried, but just couldn’t accomplish what we set out to do. At least, not so far. It would be boring to have to do the same old thing every day… That is why we welcome the opportunity to do new, cutting edge projects. It keeps things interesting, for us and our clientele. It’s the “Showcase Experience” – Luxurious Everyday Living.

Splash Wall Leakage

A recent visitor sent me this video, illustrating his shower enclosure issue:

…and this was my response:

Hi Bill,

Here is the best solution, in my opinion, for both sides of your door. The part number is SDTWT2 and the manufacturer is CR Laurence. You can get these from your local glass shop. If they don’t have them in stock, they can order them from you. CRL is the largest supplier of glass industry products, and absolutely every person in the glass business has an account with them.

The seals come with pre-applied VHB tape, so they are really easy to use. Just get the glass really clean (I like to use denatured alcohol) – peel the tape and apply. You will probably need to change these every two or three years.

I hope this is helpful, and good luck!

-Chris

Relationship Based Services

I recently received this comment / question from a reader:

Great services that you provided for installing a new shower door. But I have one question for you. Do you service for repairing purposes?

-Sharon Reams

Thanks for your question, Sharon. We have been blessed with many, many local customers. Although we do provide repair services, we only provide these services to existing customers. As a licensed California C-17 Glazing Contractor I am able to do any type of work that falls within my area of expertise. That includes commercial as well as residential glass projects. Windows, glass doors, storefronts, handrails, aluminum panels (and other architectural metals), mirrors, painted glass panels, restroom partitions, glass office dividers, and more.

Our decision to specialize in shower doors and enclosures has been a good one. It has allowed us to become very proficient in providing very high quality products, and to turn them around quickly. As a result, we have become the undisputed champions in shower enclosure design, manufacture, and installation in the Santa Cruz County area. We have customers with multiple homes in the area that we have been working with for many years.  That is not to mention the many quality general contractors and home builders that we work with on a regular basis.

We are more interested in the relationship we have with our customers than the specific work that we do for them. Once we are doing business with a customer, we are available to do whatever is needed to meet all of their glass project needs. We are in this for the long haul, and building relationships with our customers has been the number one secret to our success so far. We offer an online frameless shower enclosure quote to anyone who is interested, free of charge. Just follow this link: http://showcaseshowerdoor.com/quote-request/