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Posts Tagged ‘business’

Relationship Based Services

I recently received this comment / question from a reader:

Great services that you provided for installing a new shower door. But I have one question for you. Do you service for repairing purposes?

-Sharon Reams

Thanks for your question, Sharon. We have been blessed with many, many local customers. Although we do provide repair services, we only provide these services to existing customers. As a licensed California C-17 Glazing Contractor I am able to do any type of work that falls within my area of expertise. That includes commercial as well as residential glass projects. Windows, glass doors, storefronts, handrails, aluminum panels (and other architectural metals), mirrors, painted glass panels, restroom partitions, glass office dividers, and more.

Our decision to specialize in shower doors and enclosures has been a good one. It has allowed us to become very proficient in providing very high quality products, and to turn them around quickly. As a result, we have become the undisputed champions in shower enclosure design, manufacture, and installation in the Santa Cruz County area. We have customers with multiple homes in the area that we have been working with for many years.  That is not to mention the many quality general contractors and home builders that we work with on a regular basis.

We are more interested in the relationship we have with our customers than the specific work that we do for them. Once we are doing business with a customer, we are available to do whatever is needed to meet all of their glass project needs. We are in this for the long haul, and building relationships with our customers has been the number one secret to our success so far. We offer an online frameless shower enclosure quote to anyone who is interested, free of charge. Just follow this link: http://showcaseshowerdoor.com/quote-request/

 

Subject: Blog- wow!

Hi there,

I never write fan mail to shower cabinet specialists. Never. Just wanted to let you know that you are doing the internet the way the internet is supposed to be done for business. Your depth of information and ability to field questions (and even when there is no monetary gain in it – like questions from Australia) is so much better than anyone else in your field. We all want to do something ourselves if possible and you give straightforward advice and query/doubt resolution.

If I had you in my mothers neighborhood, you would be getting the call to advise, design and install her new walk-in shower without hesitation.

Kind regards,

Charlie

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Hi Charlie,

Thank you so much for your nice thoughts and kind words. As you can see, I LOVE shower doors! It’s a lot of fun creating them, installing them, and just talking to people about them. If there is something that I can do to help people have a great shower door experience, I am happy to pitch in. Even if there’s “nothing in it for me.” I feel very blessed to be able to do something that I love for a living, and enjoy being able to help out when I can.

Have a great 2014, Charlie!

-Chris

Visit ShowcaseShowerDoor.com!